Return an Item in Person
You may return an item to our Returns Department at our Rishon Lezion Office.
Our Returns Department is located on Hasharat Hayishuv St. 9, Rishon Lezion.
Replace item(s) and invoice in original manufacturer's packaging and affix return labels securely.
We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost packages. Return shipping fees are the responsibility of the customer.
Return Address
Hasharat Hayishuv St. 9,
Rishon Lezion, Israel, 7565222
Telephone: 972-3-9537800
Fax: 972-3-9537801
Eligibility Conditions
Please read conditions below. If all conditions are not met, Grand Advance reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Grand Advance can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Nonreturnable Items:
- Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed
- Opened computers and computer software — original packaging cannot be unsealed
- Electronic software downloads
- Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
- Any computers built or modified by Grand Advance to customer specifications
- Select special-order merchandise, or any item indicated on the website as nonreturnable
- Opened or unwrapped educational tapes and books
- Defective or Damaged Items
- Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.
Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Limited Liability
Grand Advance is not responsible for personal data or items left in returned merchandise. Grand Advance is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to Grand Advance for return
